We are seeking experienced Service Design Managers to join an exciting and professional innovation and digital transformation consultancy based in Ireland.
The ideal candidates will have a passion for solving problems and be able to collaborate with a range of different teams internally and externally.
High level of research skills working to identify core needs and pain points along with designing new solutions.
Responsibilities:
- To design experiences with a customer centric mindset
- Managing projects and overseeing / leading a small team of designers
- To outline tasks, check on progress and deliverables as well as communicate with the senior stakeholders to lead a successful project delivery
- To work with larger teams and provide information and updates regarding progress and potential changes
- To conduct a range of research methods to include both in person and on line, benchmarking, data, along with keep up with all industry trends
- To structure research in order to reduce the risk of any confirmation of bias
- To analyse all research and uncover the end users requirements and pain points and be able to turn these into a clear direction for the service experience
- To lead the design and dev of service concepts to include journeys, blueprints and all service design to gain insights and strategic direction
- To set up and manage design thinking workshops with a range of different groups to give the overview of an entire design process from research to delivery and all in between
- To delivery strong customer stories building an end to end understanding of the complexity for the wider teams
- To work with the clients and their teams to understand key business objectives
- To align the end user service needs to drive business goals successfully
- To engage in all ongoing activities to help the team and company learn and grow within the service design area
EDUCATION / SKILLS / EXPERIENCE:
- 5+ years’ experience within service design, customer experience, research, or product design exp
- Design related degree
- Solid expertise to analyse ux research to include producing interview scripts, conduction interviews, writing surveys etc
- Exp of trialling new concepts with clients
- Exp of leading the design of customer journeys, service blue prints and all service design assets within varying tools
- Exp of facilitating and setting up of interactive workshops
- Exp of identifying project requirements chances and be able to adapt complex situations and any unknown areas
- A background of creative design capability with experience using software such as figma, sketch, indesign and miro
- Exp of working with digital products
- Able to work effectively within a team environment including synthesizing ideas into firm design solutions
- Exp of multi-tasking in a busy fast paced environment
- Able to prioritise tasks and work to deadlines
- ***Bonus if you have any skills designing at a conceptual level for prototypes for new services and products
- ***Bonus if you have any experience in preparing proposals and budget management
If you are experienced within the Service Design Field working with digital projects and are excited to apply for a management role as an up step or as your current role, want to work for an international company who work with some fantastic clients, get paid well and receive a host of benefits – then please apply now with cv and portfolio to Ruth@digitaltalentservices.com
This role will be based in Ireland and will require either hybrid or flex to meet up as and when required – all applicants must be based in Ireland.